Policies (Please Read) Thank you!!
*We will do our Best to make your Party/Holiday/Event a Success!! Some policies to abide by please:
*Some children are very afraid of the Characters-so please don't force them, sometimes they warm up after a few minutes!
*Please never hand a baby to a Character to hold as they have limited vision & they sometimes have gloves on & no grip. Safety is our main concern.
*It is the responsibility of the client or guests' parents/caretakers to supervise all activities relating to the entertainment.
*Supervision: We are not responsible for behavior issues. We request that the client(s) be responsible for these children as to not disrupt the flow of the Character visit. This will help us provide the best possible Party/ Event experience for you & your guests.
*We do our Best to provide fun entertainment & activities, but understand that some children may not want to participate.
*If you are having a Party with Sand Art &/or Crafts, please have a table & (chairs are optional) ready before the start of the Party/Event. *It is the responsibility of the clients to provide.
*We supply the Table if you are having a Candy Table/Station.
*If you are having a Cotton Candy Machine, Popcorn Machine, Sno-Cone Machine or Chocolate Fountain, please have a table available & access to an electrical outlet for us!
*If you are having Face Painting &/or Removable Tattoos &/or Glitter Tattoos at your party/event, please have a Table & some Chairs available for us!
*Most entertainers have a set routine they have found through their years of experience what works best. Every Party/Event is different & the performer will try to do as much as they can with the age group & the amount of children. All activities/games will be age-appropriate for that age group. In most cases, we suggest to let the performer carry in his/her routine as they see best.
*When planning a party, Company event, corporate function or private party with 20 or more children, it may be wise to schedule several performers or have one for a longer time (extra time).
*Liability: Please be advised that Madalyn's Costume Characters assumes no responsibility or liability to accidents or damages caused during the Party/Event to you & your guests or your property. Your Party Host/ entertainer will work to ensure that your home & guests are treated with care, however, liability will be strictly with the client.
*Travel Fees may apply.
*Outdoor Parties: Costume Characters do not perform in the rain-In case of inclement weather, please have another option in mind-if this is not possible, you may reschedule for a later date (upon availability). In the extreme heat or Summer months, please choose a shady area for the Character to perform.
*Note: In extreme heat, If Party/Event is
longer than 15 minutes, the Character will take small breaks to cool off.
Discipline: *There is No Hitting, Pushing, Shoving, Tripping, or Pulling on the Character(s), please.
*Our Parties/Events are based on a time schedule. We must start on time please. If we are asked to start later then the time will be deducted from your Party time or you will need to pay for extra time.
*Cancellations-Rescheduling-Booking: We require a non-refundable deposit for All Parties/Events-it is required to secure the date & time of the party/event. *Note: Your party/event is not booked until the Deposit & required paperwork is completed.
*All returned checks will require a $35 fee.
*We will re-schedule your Party/Event only in the event of your child's illness, inclement weather, or conditions that arise that are beyond your control. We will re-schedule your Party/Event at a later date (upon availability).
*Forms of Payment for Deposit include Cash, Check, Money Order (non-refundable) or Paypal....If using Paypal for the Deposit, must be registered @ Paypal.com & our e-mail address is [email protected]
*Balance (Cash Only, please) is due the day of the party/event.
*Confirmation: Once everything is booked for your Party/Event we will then contact you a few days before your Party/Event to confirm.
Any questions, please do not hesitate to contact us @ Madalyn's Costume Characters (917) 945-7971 or e-mail us @ [email protected]
Thank you very much for your cooperation!